Movement Matters Physio are pleased to be able to welcome you into our clinic for face to face appointments.
However as per guidance from our governing body the Chartered Society of Physiotherapy and the Health Care and Professions Council, there are some procedures in place which may feel slightly clinical and formal and not the usual Movement Matters Way. However it is really important that these are followed to help protect yourself, other patients and our staff.
What will the changes look like?
COVID-19 Consent
Before you attend a face to face appointment we are obliged to run through the associated risks and get your consent for treatment. Prior to your appointment a link to our COVID-19 consent form will be forwarded to you, along with your appointment reminder.
Please complete this before attending your appointment.
YOU WILL NOT BE SEEN WITHOUT THIS CONSENT FORM COMPLETED.
What you need to know
Please do not attend your appointment if:
- You are waiting for a COVID-19 test or test result.
- You or anyone in your household, or anyone in your support bubble have or have had COVID-19 and are still in the 14 day isolation period.
- You have entered or returned to the UK in the past 14 days and are having to isolate.
- You have been notified by NHS track and trace that you have been in contact with a person with COVID-19 and are still in the isolation period.
- You or anyone in your household or support bubble have any symptoms of COVID-19 including:
+ A high temperature of 37.8*C or over
+ A new continuous cough – longer than 1 hour or 3 more coughing episodes in 24 hours (if you usually have a cough, it maybe worse than usual)
+ A loss or change in normal sense of smell or taste
On the day of your appointment
- Please arrive at the time of your appointment (NOT BEFORE). We are not allowing people to wait in our waiting room at this current time.
- When you arrive please wait to be met by your clinician before entering the premises.
- Please bring with you and be wearing your mask. If you have forgot or do not have one you can purchase one from ourselves at the cost of £1.
- Please attend your appointment on your own. If you have come with someone (i.e for transport) then they are not permitted to attend your appointment with you. If you are under 16 you are permitted to bring one parent or guardian with you. Alternatively if you require a chaperone, it can be arranged that one of our staff members can be present for the duration of your appointment (this must be arranged before hand).
- When you enter or leave your treatment area please use the alcohol gel provided.
- We are trying NOT to accept cash payments due to COVID-19, Please where ever possible make payment via debit or credit card.
What we are going to do to help protect you
- We will be allocating extra time between appointments to allow for cleaning and wiping down of surfaces before and after appointments.
- Wiping the door entrance handle inside and out, in addition to the treatment room handle before and after your visit.
- Wiping the treatment couch, chair handles and any hard surfaces with anti-bacterial wipes and or disinfectant spray before and after your visit.
- Wearing personal protective equipment (PPE) which will include Apron, gloves and masks. For those in the high risk category or if you would like us to, we can also wear eye protection.
All of these measures are in place to ensure the safety of yourself other patients attending our premises and our staff.
If you have any questions please don’t hesitate to get in touch.
Please keep an eye on our facebook and instagram pages for regular updates: @movementmattersphysio.
Lastly we thank you for your continued support, we wish you well during this difficult time and we look forward to seeing you!